ReverseVision System Status

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Notice: RV Exchange (RVX) 

Some users our currently experiencing the following message when trying to open a loan in the Pipeline screen: 

Warning:  Server unavailable, please check your internet connection and try again later.

We are currently investigating the root cause.   In the interim, if you should get this message, please log off RVX and then start RVX again and access the Pipeline functionality.

 

 

 

Notice: California Consumer Privacy Act (CCPA)

On January 1, 2020, California Consumer Privacy Act (CCPA) which safeguards the privacy of California Consumers went into effect.  As part of our commitment to providing you the best possible service, we’ve taken the opportunity to add a new feature to support the privacy of your borrowers.

What updates will you see?

  • Borrowers now have a “Do Not Sell’ flag attached to their account.  This will allow you to be in compliance with the Opt-Out component of CCPA.
  • The “Do Not Sell” flag is set by selecting the box in the communication section on the Borrower screen.
  • Borrowers with the “Do Not Sell” flag set will  be excluded from data exports to MortgageSAT or other Third Parties if applicable.
  • The “Do Not Sell’ column will be available soon in RVDB and all reporting options as well.

 

For more details on CCPA including submitting requests and further definitions see the knowledge-based article below:

RV Exchange
(RVX)

Loan System

Degraded

4/08/20 8:00 AM PT We are investigating where RVX closes and displays the following error 'Sequence contains more than one matching element.' There is currently no ETA when this will be resolved.

RV Documents
(RVDC/RVDE)

Loan Documents

Normal

8/1/19 2:15 pm PT - Some users are not able to create document packages. 2:40 pm PT. Issue has been resolved.

RV Exchange
Attachments

Feature in RVX

Normal

.

RV Administration
(RVA)

RV Admin Website

Normal

04/01/20 7:20 AM PT - Access to RVA is currently not available. 7:30 AM PT Resolved.

RV Reporting
(RVR)

Reporting Services

Degraded

7/12/19 - The configurable export function is currently generating an error message. This will be resolved in a future release of RVX. Please use the Report Generator tool in the interim.

RV Database
(RVDB)

Client Reporting

Normal

Last issue: 3/15/19
Loan dates not being populated.

RV Sales Accelerator
(RVSA)

CRM & Sales Tools

Normal

2/14/20 - 5:20 AM PT When accessing RVSA after entering credentials an error 500 message is displayed. We are currently working on identifying the root cause. 2/14/20 6:40 AM PT resolved.

RV Integrations
(RVI)

Vendor Integrations

Degraded


Last issue: 1/14/20 Avantus Credit Integration is currently failing. 2/10/20 Avantus Credit Integration is operational. Note: Lereta Title remains to fail and there is no ETA when this will be resolved

RV eSign

Electronically Signed Documents

Normal

12.7.18 Some application packages are not being sent to eSign. This was resolved at 2 pm PST.