ReverseVision System Status

Notice: California Consumer Privacy Act (CCPA)

On January 1, 2020, California Consumer Privacy Act (CCPA) which safeguards the privacy of California Consumers went into effect.  As part of our commitment to providing you the best possible service, we’ve taken the opportunity to add a new feature to support the privacy of your borrowers.

What updates will you see?

  • Borrowers now have a “Do Not Sell’ flag attached to their account.  This will allow you to be in compliance with the Opt-Out component of CCPA.
  • The “Do Not Sell” flag is set by selecting the box in the communication section on the Borrower screen.
  • Borrowers with the “Do Not Sell” flag set will  be excluded from data exports to MortgageSAT or other Third Parties if applicable.
  • The “Do Not Sell’ column will be available soon in RVDB and all reporting options as well.

 

For more details on CCPA including submitting requests and further definitions see the knowledge-based article below:

Notice: Rates Updated for 1/20 Delayed Due to Federal Holiday

Please be aware of rate updates for the Week of 1/20/2020

Monday, January 20th (Martin Luther King Day)

This is a Non-Publishing Day of the Wall Street Journal and a Federal Holiday

The new SWAP rates will go into effect on Wednesday, 1/22/2020.

New short term rates will also go into effect Wednesday, 1/22/2020.

Note: Current rates will remain effective until the end of the day on Tuesday, 1/21/2020.

For further information, please refer to knowledge base article below:

Notice: Client Assistance – Tuesday January 21, 2020 

All ReverseVision employees will be attending our annual company planning meeting that will occur on Tuesday January 21, 2020.  The meeting will be held between the hours of 8 am PST and 3:30 pm PST.  

Please understand there will be a delay in responding to requests for assistance during this time.

Our operations team will monitor the RV servers per usual and will respond immediately to any system issues.

We appreciate your patience during this time.

RV Exchange
(RVX)

Loan System

Normal

6/5/19 7:30 am PT- Users unable to print the Stips sheet. Resolved 9;15 am PT.

RV Documents
(RVDC/RVDE)

Loan Documents

Normal

8/1/19 2:15 pm PT - Some users are not able to create document packages. 2:40 pm PT. Issue has been resolved.

RV Exchange
Attachments

Feature in RVX

Normal

Some users are reporting that they are unable to open attachemnts and/or Document History is empty. This has been resolved.

RV Administration
(RVA)

RV Admin Website

Normal

11.14.19 6:15 AM PT - Access to RVA displays an error. Resolved at 6:25 AM PT.

RV Reporting
(RVR)

Reporting Services

Degraded

7/12/19 - The configurable export function is currently generating an error message. This will be resolved in a future release of RVX. Please use the Report Generator tool in the interim.

RV Database
(RVDB)

Client Reporting

Normal

Last issue: 3/15/19
Loan dates not being populated.

RV Sales Accelerator
(RVSA)

CRM & Sales Tools

Normal

7/18/19 - Scenario Builder function is currently not working. Resolved 2:40 pm pst on 7/18/19.

RV Integrations
(RVI)

Vendor Integrations

Degraded


Last issue: 1/14/20 Avantus Credit Integration is currently failing. Our team is currently investigating root cause. There is currently no ETA when this will be resolved. Note: Lereta Title remains to fail and there is no ETA when this will be resolved

RV eSign

Electronically Signed Documents

Normal

12.7.18 Some application packages are not being sent to eSign. This was resolved at 2 pm PST.