9/24/20 1:15pm PT: Email notifications that pertain to loan submissions, loan status changes, password reset emails and PIN numbers are not being sent to clients. We are currently researching the root cause but there is no current ETA when the issue will be resolved. UPDATE: 9/25/2020 12:45 PM PT. Our team has identified the root cause and email notifications being sent.
RV Exchange
(RVX)
Loan System
Normal
9/24/2020 1:15 PM PDT - Email notifications that pertain to loan submissions, loan status changes, password reset emails and PIN numbers are not being sent to clients. No ETA for resolution is available.
RV Documents
(RVDC/RVDE)
Loan Documents
Normal
Last issue: 7/22/2020 No current issues.
RV Exchange
Attachments
Feature in RVX
Normal
7/22/2020 No current issues.
RV Administration
(RVA)
RV Admin Website
Normal
7/22/2020 No current issues.
RV Reporting
(RVR)
Reporting Services
Degraded
7/12/19 - The configurable export function is currently generating an error message. This will be resolved in a future release of RVX. Please use the Report Generator tool in the interim.
RV Database
(RVDB)
Client Reporting
Normal
Last issue: 6/9/20 5:20 PM PDT
Access to RVDB has been restored.
Access to RVDB has been restored.
RV Sales Accelerator
(RVSA)
CRM & Sales Tools
Normal
6/9/20 - 5:20 PM PT Access to RVSA has been restored.
RV Integrations
(RVI)
Vendor Integrations
Degraded
Last issue: 1/14/20 Avantus Credit Integration is currently failing. 2/10/20 Avantus Credit Integration is operational. Note: Lereta Title remains to fail and there is no ETA when this will be resolved
RV eSign
Electronically Signed Documents
Normal
12.7.18 Some application packages are not being sent to eSign. This was resolved at 2 pm PST.