Some customers are experiencing issues logging in or opening loans.
This has been resolved.

8/16/18 - 9 am PST Some customers are receiving a documents failed error when a new loan is created and a proposal or application document package is ordered. The document package was created and can be found in document history. This only occurs for those clients using RVDE. We are currently investigating and don't have a ETA when this condition will be resolved.

Some users are reporting that they are unable to open attachemnts and/or Document History is empty. This has been resolved.

Last Issue: June 4th 11:25 AM PT
Slowness loading RVA webpage. Update: 11:55 AM PST - The issue has been resolved.

Last Issue: August 16th - 9:15 am PST
Reports that are sent nightly are delayed by approximately 7 hours. Should reports be needed immediately, please login to Report Generator and run the reports manually

Last Issue: April 2nd 7:30 am PST
We are aware of missing loan information in the loan identification table. 11:15 am PST. Our DBA team identified the cause for the missing loans in the loan identification table and that table has been repopulated. Issue resolved

Last Issue: June 4th 11:25 AM PST
Slowness launching credential login page. Update 11:55 am PST - Issue has been resolved.

Last issue: August 10th
Premier Title & Escrow Integration is currently failing. PT&E is making software changes for the integration to work properly. Early October is their current time frame for resolution..

3/15/2018 Trying to send documents via eSign from RVX displays the following error' Unable to Send Documents, please try again. We are aware of this issue and currently working on a resolution. 1 pm PST - This issue has been resolved.