ReverseVision System Status

RV Exchange
(RVX)

Loan System

Normal

Some customers are experiencing issues logging in or opening loans.
This has been resolved.

RV Documents
(RVDC/RVDE)

Loan Documents

Degraded

8/16/18 - 9 am PST Some customers are receiving a documents failed error when a new loan is created and a proposal or application document package is ordered. The document package was created and can be found in document history. This only occurs for those clients using RVDE. We are currently investigating and don't have a ETA when this condition will be resolved.

RV Exchange
Attachments

Feature in RVX

Normal

Some users are reporting that they are unable to open attachemnts and/or Document History is empty. This has been resolved.

RV Administration
(RVA)

RV Admin Website

Normal

Last Issue: June 4th 11:25 AM PT
Slowness loading RVA webpage. Update: 11:55 AM PST - The issue has been resolved.

RV Reporting
(RVR)

Reporting Services

Normal


Last Issue: August 16th - 9:15 am PST
Reports that are sent nightly are delayed by approximately 7 hours. Should reports be needed immediately, please login to Report Generator and run the reports manually

RV Database
(RVDB)

Client Reporting

Normal


Last Issue: April 2nd 7:30 am PST
We are aware of missing loan information in the loan identification table. 11:15 am PST. Our DBA team identified the cause for the missing loans in the loan identification table and that table has been repopulated. Issue resolved

RV Sales Accelerator
(RVSA)

CRM & Sales Tools

Normal

Last Issue: June 4th 11:25 AM PST
Slowness launching credential login page. Update 11:55 am PST - Issue has been resolved.

RV Integrations
(RVI)

Vendor Integrations

Degraded


Last issue: August 10th
Premier Title & Escrow Integration is currently failing. PT&E is making software changes for the integration to work properly. Early October is their current time frame for resolution..

RV eSign

Electronically Signed Documents

Normal


3/15/2018 Trying to send documents via eSign from RVX displays the following error' Unable to Send Documents, please try again. We are aware of this issue and currently working on a resolution. 1 pm PST - This issue has been resolved.